Frequently Asked Questions

A white label partnership allows your agency to offer additional creative and digital services under your own brand while The Purple Mandate handles the execution behind the scenes. You hire less. Deliver more. Stay flexible. Your brand. Your client. Our invisible delivery team.

We have a simple philosophy. If we help established freelancers, boutique and mid-sized agencies like you grow rapidly, we grow rapidly too. So we will do everything to earn your trust and build long term relationships.

We are a multi-disciplinary team of specialists in the creative space. We have been operating in India for over a decade and have earned a reputation for providing superior quality work and timely turnarounds consistently. We bring this experience, knowledge and reputation to the international market as a unified platform.

You get a team of globally comparable skill sets. Our hiring costs are lower in India, so you get a price advantage. We are in different time zones, so you can send us a brief at the end of your working day and we will work on it and send you the completed project in time when you start your next working day. We are totally fluent in English so communication is seamless without getting lost in translation.

No. We work completely behind the scenes. Your clients communicate with you, while we deliver every project under your brand with complete confidentiality.

Yes. We are happy to sign NDAs and follow strict confidentiality practices to ensure your client relationships and business information remain fully protected.

We never disclose details about the work we do for our clients. However, if we are given written permission, we share some of the designs we create for clients in our portfolio.

It would be you. You retain the rights to all the designs created by us for you during your paid subscription.

Absolutely. Many of our agency partners begin with a single project to experience our workflow and quality before moving to an ongoing partnership.

Once you have chosen and subscribed to one of our plans, our dedicated Project Manager (SPOC) will get in touch with you. From there you can start sending requests, share files, track progress and stay in touch with the creative team handling your project.

Yes. We work with a three-month contract. That gives us enough time to understand your brand, style of working and deliverables expected so that we can attune our creative teams accordingly and build the right workflows to deliver consistently superior creative output.

Absolutely. If you choose to pay for six months, we can offer a 5% discount. If payment for the year is made, then we can offer a 10% discount.

Of course. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up or down quickly.

We do not accept cash or checks. Money transfers, PayPal, credit and debit cards, and bank account transfers. Feel free to contact us if you have any questions about payments.

Yes, you can. We get it. Workflows change and you don't always need to have an active subscription. You can use the Pause Your Subscription feature for a flat monthly fee of $24.95. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal.

You can simply log in to your account at thepurplemandate.com and cancel at any point in time with just a few clicks. You can also request assistance from your dedicated Project Manager.

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As this is a subscription service, and we provide the opportunity to cancel at any point, we do not offer refunds due to inactivity.

Yes, you can. If you have unutilized hours in a month, you can roll over and utilize them within the next 30 days.

Just share the brief, references, brand assets, files and any notes that you have. Remember, the clearer the input the faster the work starts and the fewer the revisions.

You can keep requesting revisions till the work satisfies you. We aim to please, not just get a job done.

Delivery times depend on the nature of the request. Smaller tasks can be delivered in as little as 12 hours, while bigger or more complex projects may take longer. We will always share a clear timeline before we begin. Our biggest advantage is the time difference. Send us your request at the end of your work day, and we will try and get the work completed and sent to you by the time you begin your next work day.

Yes, your creative needs could change month on month and our team is fully equipped to deliver on these requests.

Yes, you can make multiple requests at the same time and we'll work through them based on the priority that you set. Talk to your Project Manager for any help in this regard.

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up or down quickly.